At Cockstreet, we want you to be happy with your purchase. If you receive a product that is damaged, defective, or incorrect, please contact us and we will assist you.
1. Return/Exchange Eligibility
You may request a return or exchange if:
- You received a damaged product.
- You received a defective product.
- You received the wrong product.
- You received an incorrect size due to an error on our part.
Products must be unused, unworn, unwashed, and in their original condition, with original tags and packaging where applicable.
2. Return Request Period
Return or exchange requests should be submitted within 7 days of delivery.
Requests submitted after this period may not be accepted.
3. Items That Cannot Be Returned
For hygiene and safety reasons, certain products may not be eligible for return or exchange.
Products that have been:
- Worn
- Washed
- Damaged by the customer
- Altered
- Used
- Returned without original tags/packaging
may not qualify for a return or exchange.
4. Size Exchange
If you ordered the wrong size, an exchange may be possible depending on product availability and our return conditions.
Customers may be responsible for applicable return or reshipping charges for size exchanges.
5. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.
Please provide:
- Order number
- Photos of the product
- Photos of the packaging
- A brief description of the issue
We may request additional information to verify the issue.
6. Refunds
Once your returned product is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be processed through the applicable payment method or according to the payment provider's procedures.
Refund processing times may vary depending on the payment provider or bank.
7. Cash on Delivery Orders
For COD orders, refunds may require additional information from the customer to process the refund.
We may request valid bank account or other payment details where necessary.
8. Return Shipping
If the return is due to a damaged, defective, or incorrect product received from Cockstreet, we may arrange or reimburse eligible return shipping as applicable.
For customer-requested size exchanges or other non-defective returns, shipping charges may be the customer's responsibility.
9. Order Cancellation
Cancellation requests should be made as soon as possible after placing an order.
Once an order has been processed or shipped, cancellation may no longer be possible.
10. Promotional Products
Products purchased during special promotions, clearance sales, or other promotional offers may have different return or exchange conditions.
Any applicable conditions will be communicated on the product page or during the promotion.
11. How to Request a Return
To request a return or exchange, contact us with:
Order Number:
Customer Name:
Reason for Return:
Photos/Videos (if applicable):
Email: [Your Email Address]
Phone/WhatsApp: [Your Phone Number]
Our team will review your request and provide the next steps.
12. Contact Us
For any questions regarding returns or refunds, please contact